Dispute via Danske eBanking

When you have a corporate card issued to you as an employee, it is you as the cardholder who must submit the dispute, not the business. If you are a personal customer of Danske Bank, you can do so in Danske eBanking – see how below.
If you are not a personal customer of Danske Bank, you must submit the dispute via the menu item called ‘Dispute via form’ – select the form in the menu on the left.

If you have made the purchase yourself

If you have made the purchase yourself, you must first try to solve the problem with the merchant from which you made the purchase before submitting a dispute. If you cannot find a solution together with the merchant within 2-4 weeks, dispute the payment immediately. The sooner you contact us, the greater the chances that we can help you get your money back.

How to proceed

• Log on to Danske eBanking.
• Click the function arrow next to the card and select Dispute.
• You must then answer a few questions to specify your dispute. Go to the questions by clicking Begin.
• Open and read the agreement document.
• Click Proceed to signature
• Enter your password and click OK.