This is a requirement by the German and Polish authorities to make any user with a mandate to a German or Polish bank account is properly personally identifiable.

For more details about why we are asking questions and obtaining proof of identity from our customers, please visit danskebank.dk/erhverv/kyc.

The following instructions apply to you if you are aged 18 or older.

Please note that:

• Your proof of identity must be valid (i.e. not expired)

• A selfie, portrait photo or similar is not a valid form of photo ID

Which proof of identity do you need to upload copies of?

• Your passport or

If you do not have a valid passport or other type of photo ID
If you do not have a passport, driver’s license or other valid photo ID, please contact Customer Service at (+45) 45 14 83 26(English speaking support).

Please see below for a list of types of valid proof of identity.

Valid photo ID

• Passport

• Driver’s license issued by an EU, EEA or EFTA (Iceland, Liechtenstein, and Switzerland) country or the Faroe Islands and Greenland

Valid proof of identity without a photo

• Health insurance card

Yes. You can securely upload your files via this website.

We will only share this information with third parties with your specific consent or if explicitly stated in the law. Our websites provide secure connections that encrypt files and save them on Danske Bank’s secure systems in the same way as with all other confidential information. 

We would like to emphasise that we only ask for the information that we believe is necessary for us to comply with our legal and contractual obligations. Overall, we have assessed that the requested personal data will help to reduce the risks mentioned earlier, including ensure that we comply with our legal obligations.

You can read more about how we process the personal data we collect in our privacy notice, available at danskebank.dk/erhverv/vilkaar.

• Take a photo of your proof of identity for example using your mobile phone camera or a scanner. Selfies cannot be used as photo ID.
• Check that all information is included in the photo and is clearly legible
• Save the file on a device (a computer or tablet for example), from which you can open this webpage
• Fill in the personal data fields
• Click/tap Upload and follow the instructions
• You can upload up to 10 files at a time
• Click/tap Send when you have uploaded all your files
  
  

• Place your passport on a table or other flat surface.
• For the passport picture, you only need to take a picture of the page that contains your photograph, name, etc.
• Make sure there is enough light – but avoid any reflection.
• Make sure that your picture includes all the information on the passport page.
  

If you have questions or need assistance for filling in the form, please contact us here (+45) 45 14 83 26 (English speaking support).

If you have questions related to District, please visit https://danskeci.com/ci/transaction-banking/solutions/district/support-district/customer-support for Customer Support Phone number, opening hours and FAQ for your country.

Unfortunately, it has come to our knowledge that some of our customers forget to delete inactive mandates or that they assign users’ personal log-in credentials to new employees rather than creating new users.

Therefore, our communication about District users and mandate holders is not just about the Danish Anti-Money Laundering Act, but also about the fact that it is to our customers benefit as well as ours that the number of mandates is updated regularly to reflect our customers actual needs.