Phishing and Smishing are fake emails and text messages that try to trick the recipient into giving access to accounts or disclosing usernames, passwords or other confidential information. The fake emails or text messages often appear to have been sent from a legitimate source or business, such as Danske Bank. The message often contains an invitation to click on a link or open an attachment.
- Danske Bank or any other trusted public authority or organisation will only ever ask you to send confidential information through a secure channel, for example at Danske Bank we always recommend communication via eBanking or District.
- Banks and other trusted public authorities or organisations never ask for PINs, passwords or request control over your computer or mobile device.
- If you receive an unexpected email or text message, never click on links or open files without having read the email thoroughly to verify its authenticity.
- The language in fake emails and text messages can be direct and impersonal, and there can be slight deviations in the sender’s domain name (for example, danskkebank.dk instead of danskebank.dk).
- Some fraudsters use a technique called spoofing – they falsify the sender information that you see on your computer or mobile device to disguise their own identity, thereby giving the impression that the fake email or text message is genuine.
- If you have any doubts about the authenticity of an email or text message, contact the sender directly on the phone number you would normally use – do not use the number given in the email or text message.
If you suspect that you have received a fake email or text message, please forward it to email@example.com.
One day, Martin from the marketing department in GreatCampaigns Ltd receives a text message that appears to be from DHL. Martin is expecting delivery of a package for an upcoming campaign, and the message tells him to click on a link and pay DKK 1 to receive the package. By opening the malicious link, Martin has given the fraudster access to make several transfers from the business’s account. GreatCampaigns Ltd is now a victim of a smishing attack.