Like all other banks, Danske Bank must be able to document that we know who our customers are and understand how they use our products and services. This obligation is stipulated in the Danish Act on Measures to Prevent Money Laundering and Financing of Terrorism (Lov om forebyggende foranstaltninger mod hvidvask og terrorfinansiering) – also known as the Danish Anti-Money Laundering Act (Hvidvaskloven).

In accordance with sections 7, 10 and 11 of the Act, we must also ensure that this information is updated on a regular basis.

In addition, like all other banks, we are obliged to comply with the FATCA and CRS, which are two international tax agreements. You can read more about them here (in Danish).

It is up to Danske Bank to assess what questions and information are necessary to comply with the objective of the legislation.

We will typically ask about the business’s customers, suppliers and expected turnover, and, in some cases, we may also need other information.

If you are a District user, read more here.

At Danske Bank, we maintain a strong focus on fighting financial crime, and this also affects you as a District user in a business that banks with Danske Bank.

It is our assessment that insufficient information about the identity of District users may constitute a risk in relation to financial crime, including money laundering and financing of terrorism.

It is not about raising doubts about the individual user, but about us as a bank tightening procedures where there may be a risk of breaches of security and damage to the trust in our systems.

Until recently, it was possible, for example, to create new District users without Danske Bank having information about their identity. Unfortunately, we have also experienced that some of our customers forget to delete inactive mandates or that they assign District users’ personal logon credentials to new employees instead of creating new users.

We are now trying to reduce this risk, for example by asking District users to provide proof of identity etc.

We know that it may feel cumbersome as a District user, but, other things being equal, it is in both our interest and your employer's interest that there is a full overview of who has access to viewing and operating your accounts with Danske Bank.

Read more about why we ask for proof of identity etc. from District users. 

What are our documentation requirements?
When sending documents to us, please make sure that they are readable and that all four corners of the documents are visible in the copies.

Proof of identity
Your proof of identity must be valid, that is, not expired.

Proof of address
As a general rule, address documents must be from the country in which you reside and may not date back more than six months.

Examples of such documentation:

• A bill for utility charges (electricity, water, heating, gas, etc.) relating to your home
• A statement of account or account summary from another bank

Alternatively, you can submit:

• A valid tenancy agreement (not expired) signed by both you and the landlord
• A document from a public authority – may be from a country other than your country of residence

How do you certify a document?
In certain cases, we will ask you for certification of your documentation. This can be done by you visiting one of our branches in person and bringing the original document with you.

This guide is for those who are unable to meet with us in person.

Certification can be performed by the following:
From an EU or EEA country:

• Embassy
• Consulate General
• Licensed attorney-at-law or accountant
  

In an EU or EEA country:

• Notary public
• Police

Certification must include the following:

• Name (in capital letters), address, town/city, country and title of the person performing the certification
• Date of certification
• Name of certifying authority/business and contact details (email or tel. no.)
• Relevant wording (such as ‘verified as a true copy’).