Accessibility Status for Mobile Bank

The service is not yet fully compliant with the accessibility requirements; the following gaps have been identified:

• 1.3.1 Info and Relationships (A): Screen readers and other assistive technologies can miss some relevant information regarding the structure of the content, including headers, pictures, texts, lists or tables, reasoning is that the technical name for fields are not defined properly.
• 1.3.2 Meaningful Sequence (A): Screen readers and keyboard navigation might jump incorrectly through some screens/documents.
• 1.3.4 Orientation (AA): Some screens are locked in Horizontal display mode, while for tablets it will work in both Horizontal and Landscape mode. The user could miss the function.
• 1.3.5 Identify Input Purpose (AA): Automatic fill might not work in some relevant fields, the user will have to enter information manually.
• 1.4.10 Reflow (AA): Some pages offer scrolling in two dimensions. This can make it difficult to view and understand displayed content if used.
• 1.4.11 Non-text contrast (AA): Some visuals, like buttons, might miss sufficient contrast relation, this can make it more difficult to read the content.
• 1.4.12 Text Spacing (AA): Sometimes, adjusting text spacing can lead to loss of meaningful content or functionality.
• 1.4.3 Contrast (Minimum) (AA): Contrast is not sufficient in some instances.
• 1.4.4 Resize Text (AA): Some screens are limited scalable, when a user zooms to 200% or more, some functionality or text might be lost.
• 2.1.1 Keyboard (A): Not all functions can be accessed or executed by using a keyboard.
• 2.1.2 No Keyboard Trap (A): Keyboard users might encounter being locked in a field, nor moving back or forth works - unless changing to using e.g., a mouse.
• 2.4.3 Focus Order (A): Keyboard users might experience the navigation sequence in an illogical order.
• 2.4.4 Link Purpose (In Context) (A): Some link can have ambiguous explanations and/or missing a text alternative used by screen readers.
• 2.4.7 Focus Visible (AA): Input fields might be missing "outlines", which shows the curser position/ focus.
• 2.5.1 Pointer Gestures (A): Some functionalities require multipoint or path-based gestures for operation.
• 3.2.1 On Focus (A): In some cases, when an item receives keyboard focus, it causes unexpected changes in context or initiates an action.
• 3.3.4 Error Prevention (Legal, Financial, Data) (AA): In some cases, the web page may not allow the user to check, reverse, and/or confirm submission.
• 4.1.2 Name, Role, Value (A): Definitions of fields are sometimes missing correct set-up - which can result in partly missing functionality of assistive technologies.

Documents

Users may find that PDFs linked to this service are partly compliant. We are working to resolve identified gaps, which may cause screen reader errors, such as incorrect reading order, undefined link purposes, low contrast, and missing alternative text.