For general information and questions regarding services and products, we can refer you to: Help | Danske Bank
If you wish to share a praise or make a complaint:
You are always welcome to directly contact the person or people, who are the source of your praise or dissatisfaction. This allows you to share your praise or feedback directly.
You can also use the following link for both praise and complaints:
Once the form is filled out with all the necessary information, you will receive a confirmation on screen about when you can expect a response to your inquiry. It will also show, who you can contact, if the need arises.
If you prefer to send your complaint via email, this can be done at klageservice@danskebank.dk. After submission, you will receive a confirmation via email with information about when you can expect a response, and who you can contact, if needed.
To assist you as quickly as possible, please include the following in your written complaint:
- What specifically you wish to complain about
- What you feel has gone wrong
- What action you expect to be taken as a result of your complaint
- Which department or departments you have been in contact with
How we handle your complaint:
It is an important task for us to find a satisfactory solution to your complaint. Therefore, we have dedicated a team responsible for handling complaints.
Your complaint will be thoroughly assessed by relevant professionals and departments.
The bank's management is continuously informed about the types of complaints we receive.
We collect and process necessary personal data about you in connection with the processing of your complaint. You can read more about the processing of your personal data here: https://danskebank.dk/en/personal/gdpr/data-in-danske-bank. We kindly ask you not to send any health information, unless they are relevant to the complaints handling process. Non-relevant health information will be deleted without notification.
Other options for complaints:
If your complaint does not lead to a satisfactory result for you, you can complain to the Financial Complaints Board, Amaliegade 7, 1256 Copenhagen K, www.fanke.dk.
You can also complain about a product or service purchased from us to the Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. Submit the complaint to the Center for Complaint Resolution at www.forbrug.dk.
If your complaint concerns the bank's processing of your personal data, you can submit a complaint to the Data Protection Agency, Carl Jacobsens Vej 35, 2500 Valby via their complaint form at www.datatilsynet.dk.
Complaints can also be submitted via the EU Commission's online complaint portal. This is particularly relevant, if you are a consumer residing in another EU country. You submit the complaint at www.ec.europa.eu/odr, and you must provide our email address klageservice@danskebank.dk..
