Accessibility statement - Danske Bank digital services
Our obligation to ensure accessibility
Danske Bank is under an obligation to ensure that its digital services are accessible to all customers, including people with disabilities. We aim to meet recognised standards for accessibility so that everyone can enjoy and benefit from using our platforms and websites.
Compliance with requirements
As part of our work to comply with the requirements of the European Accessibility Act, European Standards and local implementations, our goal is to adhere to the applicable version of Web Content Accessibility Guidelines (WCAG).
Current accessibility status
This overview focuses on the areas where we have identified accessibility gaps. Therefore, the overview does not include details about the areas where the platforms meet the requirements. Services not listed as partly or not accessible are assessed to be fully accessible.
We categorize our level of accessibility in this statement as follows:
- The platform is partly accessible (meets some requirements).
- The platform is not accessible (does not meet most requirements).
It is our overall assessment that our digital services partly meet applicable accessibility requirements. Below is an overview of our digital services that are not accessible or only partly accessible, together with their accessibility status:
| PLATFORM | FORMATS | STATUS OF ACCESSIBILITY |
|---|---|---|
| Danskebank.dk/private | Website | Partly accessible |
| Mobilbank | Application | Partly accessible |
| Netbank/Letbank | Web application | Partly accessible |
| Monthio, Budget | Web application | Partly accessible |
| ATMs | Self-service terminal | Partly accessible |
Known accessibility challenges
Danskebank.dk/private: Partly accessible
Accessibility Statement for Danskebank.dk/private
Danskebank.dk/private does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the website:
| AREA | CHALLENGE |
|---|---|
| Audio and multimedia content | Some audio and video content may not provide all the alternatives or descriptions needed for users who cannot see or hear the content. This can make it difficult to access information presented through multimedia. |
| Content structure and accessibility | Information, images, and page content may not always be structured or labelled in a way that works effectively with assistive technologies. This can make it harder for users to understand content and navigate the service. |
| Visual presentation and readability | Some content may be difficult to read due to limitations in text resizing, colour contrast, or other visual presentation features. This can affect users with visual impairments or users who customise display settings. |
| Navigation and interaction | Users may experience difficulties finding information, navigating between pages, or interacting with certain controls. Some functionality may also be difficult to use without a mouse or through alternative input methods. |
| Compatibility with assistive technologies | Some interface elements may not provide sufficient information to assistive technologies such as screen readers. This can make it more difficult for users to identify, understand, or operate available functionality. |
Mobile Banking: Partly accessible
Accessibility Statement for Mobile Banking
Mobile Banking does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the application:
| AREA | CHALLENGE |
|---|---|
| Screen adaptation and readability | Users may experience that content does not always adapt correctly when changing screen orientation, zooming in, or using larger text settings. In some situations, information may become difficult to view, read, or use without additional scrolling. |
| Navigation and content structure | The order of content and navigation elements may not always be presented in a logical way. This can make it more difficult for users to understand content and move efficiently through the service. |
| Visual presentation and visibility | Some content, text, and interface elements may not provide sufficient visual distinction. It may also be difficult to identify which element is currently selected when navigating using a keyboard. |
| Keyboard navigation and focus management | Keyboard users may experience challenges when navigating through the service. Focus may not always move in an expected order, making it harder to access content and functionality efficiently. |
eBank/Letbank: Partly accessible
Accessibility Statement for eBank
Ebank does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the web application:
| AREA | CHALLENGE |
|---|---|
| Screen adaptation and layout | Users may experience that content does not adapt correctly when zooming in or using smaller screens. In some situations, information or functionality may become difficult to access without scrolling in multiple directions. |
| Forms and interactions | Some form fields, buttons, and interactive elements may not behave as users expect. Actions may be triggered unexpectedly, or labels announced by assistive technologies may differ from the visible text, making navigation and form completion more difficult. |
| Compatibility with assistive technologies | Some information, controls, and status updates may not be communicated correctly to assistive technologies such as screen readers. This can make it harder for users to understand content, identify available functions, or receive important feedback when using the service. |
Monthio, Budget: Partly accessible
Accessibility Statement for Monthio, Budget
Monthio, Budget does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the web application:
| AREA | CHALLENGE |
|---|---|
| Structure and content | In some cases, content is not structured correctly or presented in a way that works well with assistive technologies. This can make it more difficult for users of screen readers and similar tools to understand and navigate the content. |
| Visual presentation and contrast | Some information is shown using colour only, and some text or visual elements have insufficient contrast. This can make content difficult to see or understand, especially for users with visual impairments. |
| Text size and content adaptation | In some cases, text can be difficult to enlarge, and content does not always adapt correctly to different screen sizes or user needs. This can make content harder to read and use. |
| Keyboard navigation | Some functionality can be difficult or impossible to use with a keyboard only. This can create challenges for users who do not use a mouse. |
| Navigation and orientation | Page titles, headings, focus indicators and navigation order are not always clear or consistent. This can make it harder to find information and understand where you are in the service. |
| Forms and input fields | Instructions, labels and error messages are not always sufficiently clear. This can make it difficult to understand what information is required or how errors should be corrected. |
| Assistive technology compatibility | Some parts of the user interface do not always provide correct information to assistive technologies such as screen readers. This can affect the ability to use the service effectively. |
ATMs: Partly accessible
Accessibility Statement for ATMs
ATMs do not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported:
| AREA | CHALLENGE |
|---|---|
| Screen adaptation and readability | Users may experience limitations when increasing the display size. The service does not currently support the level of screen magnification required for users with significant visual impairments, which may make information more difficult to read. |
| Language support | Some accessibility features are currently available only in Danish. Users who rely on audio guidance may experience limitations if they need support in other languages. |
| Support and assistance | Users who experience difficulties while using the ATM may have limited options for requesting immediate assistance directly from the machine. |
Documents
Documents such as PDFs linked from our digital services may be partly compliant. Users may experience issues such as incorrect reading order, undefined link purposes, insufficient contrast, and missing alternative text. We are working to address these issues.
Limitations and alternatives
While we strive to ensure that our digital services are fully accessible, you may experience certain limitations. If you experience difficulties using any function, our colleagues are ready to assist you and help you find an alternative solution, while we work to improve our digital services.
Ongoing improvements
We are in the process of developing and implementing new systems, while at the same time regularly monitoring existing platform accessibility. We do our best to solve critical accessibility issues as quickly as possible within the framework of current technology and infrastructure. Our focus is on ensuring that all users have a satisfactory experience while we implement long-term solutions.
Feedback/complaints
If you experience accessibility issues other than those mentioned in this Accessibility Statement, we would like to receive your feedback on telephone +45 33 44 00 00 or via the form provided on this page.
Danske Bank
Complaint Management Function
Bernstoffsgade 40
1577 København V
Supervisory authority
If our handling of your enquiry does not meet your expectations, you may file a complaint with the Danish Business Authority, which is the supervisory authority. Contact details for the Danish Business Authority can be found via this link.
Erhvervsstyrelsen | Markedsovervågning
Esbjerg Brygge 30
6700 Esbjerg
Publication date
This Accessibility Statement was published on 5th February 2026 and updated on 11th September 2026.
