Accessibility Statement for Danske Bank's Digital Services
Danske Bank is committed to comply with accessibility regulation law no. 801 from 7.6.2022.
This Accessibility statement was published on 27.6.2025, providing information about our general compliance level and identified gaps in each of our digital services for personal customers. The statement will be updated annually.
We assess our compliance levels as partly compliant. Our aim is to adhere to level A and AA of the Web Content Accessibility Guidelines (WCAG) version 2.1, as required by the regulation. For certain solutions, we have also implemented WCAG 2.2, which includes six additional requirements. Below, you will find a list of relevant services and their recognized gaps:
Feedback/complaints
If you encounter any other accessibility issues with our services, please provide your feedback at +45 33 44 00 00 or klageservice@danskebank.dk.Regulatory authority
If you experience other issues with the accessibility of our solutions, you are welcome to contact us at +45 33 44 00 00 or by using the form on this page.If you remain dissatisfied with the outcome or are missing a response from us, you can contact our Complaint Management Function, which is responsible for handling complaints at the bank:
Danske Bank
Complaint Management Function
Bernstorffsgade 40
1577 Copenhagen V
klageservice@danskebank.dk
If this does not lead to a satisfactory outcome, you may submit a complaint to the Danish Safety Technology Authority, which serves as the supervisory authority. This can be done by using their complaint form.
