Last update: December 27, 2023
Incorrect collection of reminder fees and interest on reminder fees
In connection with a review of our processes and systems, we have unfortunately found that we may have wrongfully collected interest on reminder fees and too many reminder fees in the same period.
Subsequently, we have also found that we may have collected reminder fees at too short intervals. The errors occurred because our systems were not updated when the
Danish Interest Rate Act was amended in 2005.
Wrongfully collected reminder fees or interest on reminder fees will of course be returned to the relevant customers together with a compensation amount for the period of time that the overcollected amount should have been at their disposal.