Automatic transcription and summary
This information is about Danske Bank´s processing of your personal data when you attend an online meeting on Microsoft Teams ('MS Teams') and the meeting is transcribed.Purpose
To improve the quality of our meetings with you and provide a better customer experience, we may use your personal data to automatically transcribe MS Teams online meetings, with or without video, and to take meeting summaries. We use AI technology for transcription and summarising meetings.
This way, we can improve the quality of our service to you by allowing our adviser to focus solely on advising you. You may also quickly receive a meeting summary.
The transcription will additionally be used to analyse and ensure the accuracy of the summaries.
Transcription may also be used for internal meetings and external meetings with suppliers and partners. The purpose is to ensure documentation for what has been said, happened and agreed during the meeting as well as to improve our employees' engagement and working conditions, considering the support that AI technology can provide.
Personal data
When a MS Teams online meeting is transcribed, we will process all verbal discussions that occur during the meeting including your name, contact information and contributions, such as opinions, questions, and comments.
Legal basis
We process your personal data using AI technology based on our legitimate interests, c.f. Article 6(1)(f) of the GDPR. Our legitimate interests are to improve the quality of our service and to improve our employees' engagement and working conditions.
Notification
You will be informed about the transcription in the meeting confirmation and by the adviser/our employee before the transcription is activated.
Retention and deletion of your personal data
Transcriptions of MS Teams online meetings with customers are deleted 30 days after the meeting. The meeting summaries are deleted in accordance with Danske Bank's data retention policies.
The transcription of internal meetings and external meetings with suppliers and partners will be retained for as long as necessary to fulfil the purpose for which they are created. After this period, the transcription will be securely deleted in accordance with Danske Bank´s data retention policies.
Right to object
You have the right to object to the processing of your personal information in connection with the transcription of MS Teams online meetings according to Article 21 of the GDPR.
If you do not want the online meeting to be transcribed, you can:
- Ask the adviser/our employee not to start the transcription
- Ask the advisor to stop the transcription
Other information and your rights /span>
In certain circumstances, you have the right to access, rectification or erasure of your personal data and/or to restrict the processing. Read more about how we process your personal data in our privacy notices for retail customers and private individuals and business customers.
