Applicable from 06. August 2026

According to the Danish Consumer Agreement Act, you may withdraw from an agreement about a financial service within 14 days if the agreement is

  • a so-called distance contract, for example a contract agreed to by telephone or via Danske eBanking
  • agreed to outside the bank’s premises, for instance during a meeting in your home.

Danske Bank has decided not to distinguish between agreements made at a meeting at our premises and agreements entered into by telephone or via Danske eBanking. Consequently, you have the right to withdraw from most agreements with us within 14 days.

Special rules apply to credit agreements and agreements on individual pension plans, however (see the sections on Credit Agreements and Agreements on Individual Pension Plans below).

Generally, the withdrawal period runs from the day you receive the service agreed, provided that you receive the information you are entitled to under the Consumer Agreement Act, including information about your right to withdraw and about the service you ordered, on the same day. Otherwise, the withdrawal period runs from the day you receive the information. The information must be given in writing or by other permanent media, for example on paper, in an e-mail or in the list of agreements available in eBanking.

If the last day of the withdrawal period is a Saturday, a Sunday, a public holiday, 5 June, 24 December, 31 December, or the Friday after Ascension Day, you may exercise your right to withdraw on the following weekday.

No right to withdraw

You do not have the right to withdraw from agreements about

  • mortgage loans and mortgage bond trading, including hedging agreements
  • securities or financial services whose prices depend on fluctuations in the capital market

Consequently, you do not have the right to withdraw from agreements about shares and bonds, currency, units in unit trusts, futures and options, interest rate agreements, interest rate and currency swaps, etc. This also applies to agreements under which you authorise us to trade such products on your behalf, such as Flexinvest Fri agreements.

Your right to withdraw will lapse before expiry of the withdrawal period if the agreement has been fully completed by both you and us at your express request. This is often the case with payment transfers, for example.

When the withdrawal period has expired, agreements may be terminated in accordance with the General conditions – consumers and the termination stipulations of the individual agreements.

Credit agreements

According to the Danish Credit Agreements Act, you are entitled to withdraw from an agreement on a bank loan or a credit facility within 14 days, regardless of how you entered into the agreement with us. This also applies to currency loans and fixed rate bank loans with repayment terms that depend on fluctuations in the foreign exchange or capital markets or both. You do not have the right to withdraw from mortgage finance agreements, as described above.

The withdrawal period runs from the day you enter into the credit agreement, provided that you receive the information to which you are entitled under the Danish Credit Agreements Act on the same day. Otherwise, the withdrawal period runs from the day you receive the information.

Agreements on individual pension schemes

For individual pension schemes – capital pensions or annuity pensions – the right to withdraw applies only if an agreement is entered into as a distance contract or if it is entered into outside the bank’s premises, for example in your home or at your workplace. If you enter into a distance contract with us about an individual pension scheme, you may withdraw from it within 30 days.

No right to withdraw from individual pension schemes

The right to withdraw from an individual pension scheme lapses if the scheme is, within the 30 day withdrawal period, linked to an agreement about securities or financial services whose prices depend on fluctuations in the capital market.

Accordingly, you have no right to withdraw from individual pension schemes linked to

  • Puljeinvest (pooled investment)
  • Flexinvest
  • Danske Porteføljepleje Pension
  • investments made through individual pension custody accounts.

Exercising your right to withdraw

If you want to withdraw from an agreement, just call or write to your branch before the withdrawal period expires. In addition, you must return the service you have received. If you do not have the telephone number of your branch, you can always call us on tel. +45 70 123 456. If you want proof that you exercised your right in time, you can send a letter by registered mail and retain the receipt.

You can also use the withdrawal form, available at danskebank.dk/fortrydelsesret-blanket.

Payments to be made if you withdraw from a credit agreement

If you withdraw from a credit agreement, you must repay the amount you have received, including interest accrued. The amount must be repaid without delay and not later than 30 days after you have informed us that you want to exercise your right to withdraw. We are not entitled to compensation, except for non-refundable fees paid to public authorities, for example registration fees.

General information under the Danish Consumer Contracts Act

Danske Bank A/S is authorised as a credit institution under the Danish Financial Business Act.

Danske Bank A/S is supervised by the European Central Bank (ECB) and the Danish Financial Supervisory Authority (Finanstilsynet) in Denmark.