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Be Safe online

 

Cybersecurity awareness provides you with the knowledge and skills you need to be safe online. On this page, you will find some cybersecurity dos and don‘ts as well as tips about protecting yourself in the many different situations you experience in your day-to-day life. Read on and learn about what precautions you can take to avoid becoming a victim of cybercrime.

Dos

  • Be aware of phishing emails and always verify the sender. Be particularly wary about clicking on links and opening attachments.
  • Forward suspicious e-mails and text messages to falskemails@danskebank.dk.
  • Slow down if a message is urgent. You should always view account updates and limited-time only offers as red flags for possible smishing. 

Don'ts

  • Never open links, download attachments or install programs from sources that you do not know or trust.
  • Never respond to emails, phone calls or text messages that seem suspicious. Legitimate institutions never request account updates or ask for your login details via email, phone or text messages. 
  • Never reuse passwords across multiple accounts or platforms.

Cybersecurity - tips to Be Safe

  • Emails and text messages

    Be safe when you receive emails and text messages

    • Do not click on links or open files in emails and text messages from senders you do not know or trust.
    • Check the sender’s email address – instead of finance@danskebank.dk, fraudsters might replace an 'n' with an 'm' making it 'finance@damskebank.dk'.
    • If you are not sure about the content of an email or text message, contact the sender through a different channel.
    • Remember that your bank, Nets or public authorities will never ask you to provide your passwords, usernames or other personal information by email, text message or over the phone .

    Read more about phishing and smishing.

  • Passwords

    Be safe when you use passwords

    Strong passwords contain a mix of letters, numbers and special characters that are unrelated to your personal data. They can be combined in a random order or in a phrase, which is called a passphrase.

    • Use passphrases such as r0Ck+R0L!, 50YrSy0unG!, LastNight@ACafeISaw72Birds^^ (the examples given here should not be used)
    • Create unique passwords for different accounts.
    • Change your passwords regularly. We suggest you do it at least once a year.
    • Consider using tools that generate two-factor authentication (2FA) codes.
    • Do not write down your passwords.

  • Open public Wi-Fi networks

    Be safe when you connect to public Wi-Fi

    Open public networks are the networks you can connect to in public spaces, such as on trains and  buses and in cafes, hotels and airports. Open public networks are popping up in more and more places, and their number is only likely to increase in future. As the name suggests, an open network is quite literally open – anyone within range of the network can connect and easily gain access to the information on your mobile phone, tablet or computer.

    • Preferably only use public networks that require a password.
    • Never do online banking or connect to pages where you are required to input sensitive personal information when you are using a public network.
    • Make sure your firewall is active and that your antivirus software is up to date.
    • On your phone or tablet, turn on the ‘prompt before connecting to network’ function so that your device does not automatically connect to networks that may be unsafe.

  • Social media

    Be safe when you use social media

    Social media is a paradise for hackers. They know that fraud and scams are the last thing we think about when we are following our friends and families online. Hackers also know that we are quick to click on content and share it with others.

    • Regularly review and update your privacy settings.
    • When you select a social media password, use one that you do not use anywhere else.
    • Use two-step confirmation whenever possible.
    • Do not accept friend requests from somebody you do not know.
    • Be sceptical of ads, surveys and competitions.

  • Travelling

    Be safe when you travel

    You need to be extra cautious about using open public networks abroad. At airports, hotels and many other places, there are fake networks that put you at risk of having your personal information stolen.

    • Ask staff members about the name of their network so that you do not connect to a fake network.
    • Check that your firewall is active when you use an open public network.
    • Check that your computer’s ‘Automatic Connection to Network’ function is disabled.
    • Always remember to log out and close your browser.
    • When you shop online or do online banking, only use networks that you know are secure.

  • USBs or other removable devices

    Be safe when you use USB and other removable devices

    • Attackers can use USBs and other external drives to infect other computers with malware when the USB drive is plugged into a computer.
    • Removable storage devices can easily be lost or stolen.
    • Always encrypt devices used to store confidential or sensitive information.
    • Never connect unknown storage devices to your computer.
    • Malware could be downloaded to your laptop unknowingly when you use removable storage devices.
    • Disable auto-play and auto-run features on all removable storage devices.
    • The best way to keep your data safe is to limit the use of all removable storage devices.

  • MitID

    Be safe when you use MitID

    • Digital solutions are being replaced by new ones over time to ensure their safety and to keep up with the latest technological developments. NemID has been replaced by MitID, which meets the latest security standards so that we can use our digital ID on the internet in the future too.
    • MitID is primarily an app that lets you approve something by simply swiping – just like with the code app NemID. If you choose not to use the app, you can use the MitID code display or MitID audio code reader options. You can read more about this at MitID.dk.
    • MitID is based on cooperation between the public authorities and the Danish banks. This means that it is easy for you to use MitID when you need to log on to Danske eBanking or Borger.dk or when you want to shop online.
    • Read everything you have to know about MitID.

Be Safe online

  • Keep personal information to yourself

    • You should always keep your personal information such as your MitID details, logins and passwords to yourself. Be careful when you share your CPR number, account number and card number or you could be at risk of identity fraud allowing unauthorised persons to purchase goods or services in your name, for example. Danske Bank will only ever ask for your CPR number via a secure channel such as Danske eBanking.
    • Never disclose personal information such as your login details or passwords by email or phone – even to someone you know.
    • Only provide personal information on websites that use a secure connection that contains ‘https:’ in the URL or displays a padlock symbol in the browser’s address bar.

  • Update your IT applications

    • Errors in operating systems and other programs are not unusual. Unfortunately, some bugs cause security gaps that make your computer more vulnerable to hacker attacks.
    • Be sure to update your IT applications regularly so that you are always using the latest versions. This applies to your operating system, browsers and all other IT applications.
    • You can set your IT applications to update automatically. The Windows operating system allows you to update through Windows Update, and Mac OSX can be updated through Software Update.

  • Activate your firewall

    • Make sure that your firewall is active. You can check your firewall status in your computer’s settings.
    • Your firewall checks the data coming into your computer from the Internet or from a network and helps prevent hackers from accessing your computer. 
    • Like all other IT applications, make sure you update the firewall so that you are always using the latest version.

  • Use antivirus software

    • Your computer can be infected with viruses from email attachments, programs you download or from pages you visit on the Internet.
    • Antivirus software scans your computer for viruses and malware and warns you if something is wrong.
    • Antivirus software only protects against the viruses it knows, so antivirus software needs to be updated as soon as an update is available. You can make it easy for yourself by setting up your program to update automatically.

  • Secure your router

    Your router is the link between the Internet and your computer, mobile and tablet, so it is important that you use the correct security settings. See your router’s manual for instructions on how to access the router’s various settings. It may seem a little confusing and technical, but at the very least you must always

    • select a new name and password for the router
    • rename your network (SSID)
    • select WPA2 encryption and make sure that the router’s firewall is active
    • update the router software

  • Make your mobile devices safe

    Viruses do not only infect computers – they can also infect your mobile phone and tablet.

    • Make sure that your mobile phone and tablet can only be opened using a password. 
    • Remember to update the operating system and apps regularly. 
    • Use only secure wireless networks. 
    • Only download apps from Google Play or the App Store. 
    • Download and install an antivirus app.

Have you been a victim of fraud?

You should always respond immediately if you have been exposed to fraud – even when you do not have clear evidence, just a suspicion.


Have you received a malicious email or text message?

Delete the email or text message without replying to it. Do not click on any links. Never disclose your personal information.

If the fraudulent email or text message displays Danske Bank as the sender or otherwise claims to have been sent from Danske Bank, you can report this to us by forwarding the email message or a screenshot of the text message to falskemails@danskebank.dk.


Have you disclosed your personal information?

If an unauthorised person has obtained your account or card details, please contact us immediately on +45 70 123 456.


Have you experienced any signs of unauthorised use in Danske eBanking or Danske Mobile Banking?

If you suspect unauthorised use of your Danske eBanking or Danske Mobile Banking solution, you must contact us immediately on +45 70 105 501.


Has your card been misused?

If you experience unauthorised use of your card, you must block the card immediately. You can do this in Danske eBanking or Danske Mobile Banking or by calling us on +45 70 20 70 20. If you need to settle the dispute, you can do so via Danske eBanking or Danske Mobile Banking. You can find instructions here.

 

Has your computer been infected with a virus?

Change your NemID or MitID password. You do this by logging on to self-service at NemID or MitID from a computer other than the one that is infected.

Remove the virus using antivirus software. You can also choose to reinstall your computer’s operating system to make sure that the virus has been removed.

 

Has your mobile phone or tablet been infected with a virus?

Restore your mobile or tablet to factory settings.

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