Upload your customer information

As a bank, we play an important role in the fight against financial crime. Because all banks are required to document who their customers are and how they use the bank, our work to combat such crime also involves you as a customer.  

This page lists the types of proof of identity we need – and offers instructions on how to upload copies.

Thank you for your help.

Attach files:

Below you can upload your files. You can attach up to 10 files and they should be in Word/docx/doc, Excel/xslx/xls, Pdf, Text/txt, Jpeg/jpg, Png or Gif format.
Please note that a file must not exceed 4MB.

File Size Exceeds the Limit
Delete File Size Exceeds the Limit

Q&A regarding the uploading of documentation

  • What types of proof of identity do you need to upload? For customers living in Denmark

    These instructions are for you if you are aged 18 or older and live in Denmark. 

    If you live abroad, please go to “What types of proof of identity do you need to upload? For customers living abroad.” 

    Please note that

    • the proof of identity you need to upload depends on how you have been in touch with us regarding proof of identity 
    • all proof of identity must be valid

    Have you just visited one of our branches and agreed with us to upload proof of identity from home?
    If so, please upload the following:

    • Either one type of category 1 proof of identity
    • Or two types of category 2 proof of identity

    Have you received a phone call or a message in Danske Mobile Banking or Danske eBanking asking you to upload proof of identity?
    If so, please upload the following: 

    • Either two types of category 1 proof of identity
    • Or three types of category 2 proof of identity 
    • Or one type of category 1 and one type of category 2 proof of identity.

    Category 1 proof of identity

    • Passport, diplomatic passport, alien’s passport and official (service) passport
    • Driver’s licence issued by an EU, EEA or EFTA country, including Norway, the Faroe Islands and Greenland
    • National identity card issued by an approved country
    • Type C, D or F residence card (front and back in colour)
    • Moped licence
    • Proof of identity card with photo (issued by a Danish citizen service centre)

    Category 2 proof of identity

    • Health insurance card
    • Name certificate
    • Birth certificate
    • Certificate of personal data
    • Your most recent annual tax statement from the Danish tax authorities
  • What types of proof of identity do you need to upload? For customers living abroad

    These instructions are for you if you are aged 18 or older and live abroad. 

    If you live in Denmark, please go to “What types of proof of identity do you need to upload? For customers living in Denmark.” Link to DK question

    Please note that

    • the proof of identity you need to upload depends on how you have been in touch with us regarding proof of identity 
    • in addition to proof of identity, you must upload proof of address (see below)
    • all proof of identity must be valid

    Have you just visited one of our branches and agreed with us to upload proof of identity from home?
    If so, please upload the following:

    • Either one type of category 1 proof of identity
    • Or two types of category 2 proof of identity

    Have you received a phone call or a message in Danske Mobile Banking or Danske eBanking asking you to upload proof of identity?
    If so, please upload the following: 

    • Either two types of category 1 proof of identity
    • Or three types of category 2 proof of identity 
    • Or one type of category 1 and one type of category 2 proof of identity.

    Documentation of your address
    As documentation of your address, you must also upload a copy of one of the following documents (the documentation cannot date back more than six months):

    • A document from the local tax authority
    • A utility bill for gas, water, heating, electricity, broadband, cable TV or insurance
    • A rental contract
    • A letter confirming acceptance into an educational institution
    • An account statement from a bank
    • A national ID card issued by an EU, EEA or EFTA country showing your address

    Category 1 proof of identity

    • Passport, diplomatic passport, alien’s passport and official (service) passport
    • Driver’s licence issued by an EU, EEA or EFTA country – including Norway, the Faroe Islands and Greenland
    • National identity card issued by an approved country
    • Type C, D or F residence card (front and back in colour)
    • Moped licence
    • Proof of identity card with photo (issued by a Danish citizen service centre)

    Category 2 proof of identity

    • Health insurance card
    • Name certificate
    • Birth certificate
    • Certificate of personal data
    • Your most recent annual tax statement from the Danish tax authorities
  • How to upload your documents
    • Take a photo of your proof of identity, for example using your mobile phone camera or a scanner
    • Check that all information is included in the photo and is clearly legible
    • Save the file on a device (a computer or tablet for example), from which you can open this webpage
    • Fill in the personal data fields below
    • Click/tap Upload and follow the instructions
    • You can upload up to 10 files at a time
    • Click/tap Send when you have uploaded all your files

    Choose between the following file formats: Word: .docx/.doc; Excel: .xslx/.xls; PDF; text: .txt; image: .jpeg/.jpg/.png or .gif.

    The maximum size for each file is 4 MB.

    How to take a picture of your passport or driver’s licence

  • How to take a picture of your ID