Update your information

At Danske Bank, we are very focused on fighting financial crime. As a customer, you will also notice this. Like all other banks, we are under an obligation to be able to document who our customers are and understand how they use our products and services.

We therefore ask you kindly to update the information we have about you.

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Questions and answers

  • Why do you need to answer questions?
    The Danish Anti-Money Laundering Act requires us as a bank to have a solid knowledge of all our customers. This is to help prevent fraudulent use of the financial system.

    Also, by knowing our customers we are able to take action if a customer behaves in an unusual way or if we see that unusual transactions are being made via the customer's account. We are under an obligation to notify the authorities if we suspect that a transaction may be illegal.

    Read more 
  • Do we have the right to ask you for proof of identity?
    Yes, like all other banks, we must be able to provide documentation to the authorities showing that we know who our customers are and understand how they use our products and services. 

    Our obligation to establish and maintain our knowledge of our customers is set out in section 11 of the Danish Anti-Money Laundering Act. You can find section 11 of the Danish Anti-Money Laundering Act below with the relevant parts of the rules underlined.

    The rules do not state specifically which documents we as a bank must require our customers to submit to us. Section 11(1)(ii) of the Danish money Laundering Act states that the bank “[…] must verify the customer's identity information on the basis of documents, data or information obtained from a reliable and independent source”. 

    All banks must therefore themselves assess what documentation they deem sufficient to enable them to comply with the rules of Danish legislation. 
    Danske Bank generally requests that all customers provide us with a copy of a valid photo ID and health insurance card because we believe that this is the most secure way of documenting that the customer is the person that the customer claims to be.
  • What do we need the information for?

    We are required by law to know our customers and to understand how they use our products and services. Consequently, and as prescribed in sections 11 and 30 of the Danish Anti-Money Laundering Act, we need to update the information we have about our customers on a regular basis.

    We always treat all information about our customers in the strictest confidentiality.

    Please remember that we will never ask you for personal passwords, PINs, copies of your NemID or other information that could give access to your Danske eBanking service, Mobile Banking, cards, accounts and e-Boks, for example.

  • Are we permitted to ask these questions?

    Yes. We have both the right and a legal obligation to ask the questions that we consider necessary for us to know our customers and understand how they use our products and services.

    Our obligation to know our customers is described, for example, in the Danish Executive Order on Good Business Practice for Financial Undertakings and the Danish Anti-Money Laundering Act.

  • What types of proof of identity do customers living in Denmark need to upload copies of?

    These instructions are for you if you are aged 18 or older and live in Denmark.
    If you live abroad, please go to ‘What types of proof of identity do you need to upload? For customers living abroad’. 

    Please note that
    your proof of identity must be valid (i.e. not expired)
    a selfie, portrait photo or the like is not a valid form photo of ID

    Which proof of identity do you need to upload copies of?

    • Your passport or other photo ID, a driver’s licence for example 
    • PLUS your health insurance card of other proof of identity without a photo

    Please see below for a list of types of valid proof of identity.


    If you do not have a valid passport or other type of photo ID

    If you do not have a passport, driver’s licence or other valid photo ID, you must upload copies of three (3) types of proof of identity without a photo.
    Please see below for a list of types of valid proof of identity.

    Valid photo ID 

    • Passport, diplomatic passport, alien’s passport and official (service) passport
    • Driver’s licence issued by an EU, EEA or EFTA (Iceland, Liechtenstein, Norway and Switzerland) country or the Faroe Islands and Greenland
    • National identity card issued by an approved country
    • Type C, D or F residence card (front and back in colour)
    • Moped licence
    • ID card with photo (issued by a Danish citizen service centre (Borgerservice))

    Valid proof of identity without a photo

    • Health insurance card
    • Name certificate
    • Birth certificate
    • Certificate of personal data
    • Most recent annual tax statement from the Danish tax authorities
  • What types of proof of identity do customers living abroad need to upload copies of?

    These instructions are for you if you are aged 18 or older and live abroad.
    If you live in Denmark, please go to ‘What types of proof of identity do you need to upload? For customers living in Denmark’. 

    Please note that

    • your proof of identity must be valid (i.e. not expired)
    • in addition to proof of identity, you must upload proof of address (see below what types of documentation you should upload copies of).
    • a selfie, portrait photo or the like is not a valid form photo of ID

    Which proof of identity do you need to upload copies of?

    • Your passport or other photo ID, a driver’s licence for example 
    • PLUS your health insurance card of other proof of identity without a photo
    • PLUS documentation of your address

    Please see below for a list of types of valid proof of identity and documentation of address.

    If you do not have a valid passport or other type of photo ID

    If you do not have a passport, driver’s licence or other valid photo ID, you must upload copies of three (3) types of proof of identity without a photo – along with documentation of your address.

    Please see below for a list of types of valid proof of identity and documentation of address.

    Valid photo ID 

    • Passport, diplomatic passport, alien’s passport and official (service) passport
    • Driver’s licence issued by an EU, EEA or EFTA (Iceland, Liechtenstein, Norway and Switzerland) country or the Faroe Islands and Greenland
    • National identity card issued by an approved country
    • Type C, D or F residence card (front and back in colour)
    • Moped licence
    • ID card with photo (issued by a Danish citizen service centre (Borgerservice))

    Valid proof of identity without a photo

    • Health insurance card
    • Name certificate
    • Birth certificate
    • Certificate of personal data
    • Most recent annual tax statement from the Danish tax authorities

    Documentation of your address abroad

    The documentation may not date back more than six months and must be written in Latin script. It is important that your full name and address be stated in the document. 

    You can upload one of the following types of document, for example:

    • An account statement from your local bank
    • A document from a public authority in your country of residence
    • A valid rental contract
    • A home utilities bill (electricity, water, heating, gas, broadband, cable TV or insurance)
    • A national ID card issued in your country of residence
  • What will happen if you do not update your information?
    Like all other banks, Danske Bank is required to be able to document to the authorities that we know who our customers are. If you do not update your personal information, we will have no option other than to block your accounts, cards etc. after a certain period. Among other things, this means that you will be unable to receive your salary, withdraw cash or pay bills from your Danske Bank accounts.

    We will of course revoke the blocking when you update your information.

    You can find the deadline for updating your information in the reminder letters we send to you. 
  • Why do I need to update information about my child?

    Like all banks, we are required by the Danish Anti-money Laundering Act to have a solid knowledge of all our customers – including children. Among other things, we must be able to document to the authorities that we know our customers, and that is why we ask all our customers to provide proof of identity.

    Read more

  • Where can I read information about Danske Bank privacy notice?

    We process data about you to provide the best advice and solutions, protect you against fraud and fulfil our agreements with you. 

    Read more

Do you have any questions?

We are ready to answer any questions you may have.

Please call us on

+45 70 118 040

Weekdays from 8.30am to 5pm