Update your information
At Danske Bank, we are very focused on fighting financial crime. As a customer, you will also notice this. Like all other banks, we are under an obligation to be able to document who our customers are and understand how they use our products and services.
We therefore ask you kindly to update the information we have about you.
Questions and answers
Why do you need to answer questions?
The Danish Anti-Money Laundering Act requires us as a bank to have a solid knowledge of all our customers. This is to help prevent fraudulent use of the financial system.
Also, by knowing our customers we are able to take action if a customer behaves in an unusual way or if we see that unusual transactions are being made via the customer's account. We are under an obligation to notify the authorities if we suspect that a transaction may be illegal.
What do we need the information for?
We are required by law to know our customers and to understand how they use our products and services. Consequently, and as prescribed in sections 11 and 30 of the Danish Anti-Money Laundering Act, we need to update the information we have about our customers on a regular basis.
We always treat all information about our customers in the strictest confidentiality.
Please remember that we will never ask you for personal passwords, PINs, copies of your NemID or other information that could give access to your Danske eBanking service, Mobile Banking, cards, accounts and e-Boks, for example.
Are we permitted to ask these questions?
Yes. We have both the right and a legal obligation to ask the questions that we consider necessary for us to know our customers and understand how they use our products and services.
Our obligation to know our customers is described, for example, in the Danish Executive Order on Good Business Practice for Financial Undertakings and the Danish Anti-Money Laundering Act.