Authentication for online purchases
When you shop online, you must authorize your card payments.
You must approve your payments using either the NemID code card app or a personal password of your choice together with a one-time text message code. You may not be able to process your purchases if you do not have the NemID code card app or a personal password ready. Read more about secure online trade.
Choose how to authorize online purchases
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Authenticate using NemID code app
Use the NemID code app – the NemIDcode card cannot be used for online purchases.
We recommend that you use the NemID code app, enabling you to authenticate your online purchases quickly and easily. You cannot authenticate your purchases with the physical NemID code card. If you are not already using the NemID code app, you can download it from App Store or Google Play.
Please note that if you are using Mastercard, you cannot authenticate your purchases with NemID in the following cases:
- If you do not have Danske eBanking or Danske Mobile Bank.
- In some cases, if you make purchases in apps via your mobile phone or tablet.
Instead, you have to authenticate your purchases using a personal password and one-time passcode sent by text message. See how in the guide in the blue box above.
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Visa/Dankort Authenticate using password and text message passcode
If you are not able to or do not want to use the NemID code app, you need to authenticate your online purchases with a personal password of your choice together with a one-time passcode sent by text message.
You can create a personal password for your Visa/dankort at www.nets.eu/3ds. You will need a NemID to sign in to the website. You will get the one-time passcode by text message in connection with the purchase.
Create a personal password for your Visa/Dankort
- Go to www.nets.eu/3ds, and choose ’English’.
- Click 'Enroll your mobile no and password here'.
- Click 'Next'.
- Type in your card number (The 16 digits on the front of your Visa/Dankort).
- Then click 'Confirm'.
- Log on with User ID and Password like you use to. Click 'Next'.
- Authenticate using code app or code card.
- Type in the password you want and your mobile number.
- Click 'Confirm'.
You will now receive an SMS with a one-time password from Nets.
- Type in the one-time password you have received from Nets.
- Click 'Confirm' to complete the action.
- Confirm Declaration of concent using NemID.
- You are now ready to use your password for online purchase with your Visa/Dankort.
From now on, you will receive an SMS with a one-time password when you are paying in a web shop.
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Mastercard: Authenticate using password and text message passcode
You can create a personal password for your Mastercard at danskebank.dk/managecards. To log on to the webpage, you need to have a NemID. If you do not have a NemID, you need a temporary PIN to log on to the webpage for the first time. You can order a temporary PIN by calling us on +45 70 123 456, and it will be sent to you by post.
Create a personal password for your Mastercard
- Go to danskebank.dk/managecards.
- Choose if you want to log on with either:
- NemID or
- Temporary PIN (Received by mail).
- Log on with NemID: Type in User ID and Password like you use to. Click 'Next'.
- Authenticate using code app or code card.
- Log on with Temporary PIN: Type in your CPR number and the Temporary PIN you have received by mail.
- Click 'Continue'.
- Type in the 8 digit passcode you have received in a text message.
- Click 'Continue'.
- Creating the password: Type in and repeat the personal password you wish to use for approval of online purchases with your Mastercard.
- Confirm by click 'Continue'.
- Click 'OK'.
You are now ready to use your personal password for making online purchases with your Mastercard
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Forgotten password
Visa/Dankort
You can create a new personal password for your Visa/Dankort at Nets’ website at nets.eu/3ds. You will need a NemID to sign in to the webpage.
Mastercard
You can create a new personal password for your Mastercard at danskebank.dk/managecards. To log on to the webpage, you need to have a NemID. If you do not have a NemID, you need a temporary PIN to log on to the webpage. You can order a temporary PIN by calling us on +45 70 123 456, and it will be sent to you by post.
