Coronavirus: 

Help us break the chain of infection

The coronavirus situation is changing constantly – including at Danske Bank. Find answers to any questions you may have about how this affects you here.

26 April 2021 Now you can again choose between online meetings and face-to-face meetings at your branch

Things are finally looking up. Our society is gradually reopening, and we are also taking steps towards reopening. We continue to recommend online meetings – you can book an earlier date and have more times to choose from – but from Monday, 26 April 2021, you can again book a face-to-face meeting at a branch if you prefer this.

How to book an online meeting
Book your online meeting here. Once you have booked the online meeting, you will receive a confirmation and if we have any questions, we will call you before the meeting.

How to book a face-to-face meeting
To book a meeting at your branch, just send us a message via Danske Mobile Banking or Danske eBanking. If you do have access to these solutions, please call us on 70 123 456.

Let's keep each other safe
You are not required to have a corona passport or to wear a face mask when you visit a bank, but we of course comply with the guidelines issued by the authorities on distancing and the number of people allowed in a room, and in some places, you will find glass screening at the cashiers’ desks. We recommend that you use our ATMs and Danske Mobile Banking and Danske eBanking to the extent possible, as it is still in everyone's interest to limit physical contact.

We look forward to seeing you.

5 January 2021: All our branches will be closed until 17 January

The Danish government has tightened restrictions to contain the further spread of the coronavirus, and all our branches will therefore remain closed. 
As always, you can meet with us online if you require financial help and advice, and you can still use our ATMs and our digital banking solutions (Danske Mobile Banking and Danske eBanking) to manage your day-to-day finances. Book an online meeting. 

Have you received a letter about replacing your passbook?
If you have received a letter from us recommending that you replace your passbook (bankbook) with a card, you are still welcome to visit the cashier’s service branch that you normally use. This is also the case even if that branch is closed – there will be staff present inside the branch who can help you. Simply knock on the door or call the telephone number posted on the door and a staff member will let you in.


24 November 2020: Back to normal in Northern Jutland

We have lifted staff restrictions and are back to normal at all our branches in Hjørring, Frederikshavn, Brønderslev and Thisted.

We ask everyone to continue to follow the guidelines issued by the authorities and help us break the chain of contagion.

06 November 2020 – All branches in northern Jutland now operating with essential staff only 

The Danish authorities have introduced a range of new measures to stop the spread of COVID-19 in northern Jutland. We are of course adhering to the new guidelines, and to help limit the risk of infection, all our branches in the municipalities of Hjørring, Frederikshavn, Brønderslev and Thisted will be staffed by essential employees only. 

This means that we are only able to provide help in emergency situations – for example, if you have no alternative means of withdrawing cash, or if you have an acute need to access your safe deposit box. 

At present, we are expecting to operate with these minimal staffing levels until 3 December 2020. Until then, we advise you to use our ATMs and our digital banking solutions.

Contact and advice
As always, you can contact your adviser via Danske Mobile Banking, Danske eBanking or by phone. The majority of employees are working from home, but we are of course ready to assist you.

If you need to contact us urgently, please telephone your branch.

Meetings
You can have a meeting with us online or over the telephone. 

Book your meeting via:

  • Danske Mobile Banking and Danske eBanking 
  • danskebank.dk/book-møde
  • In special cases, you can call +45 70 123 456, but please be aware that it may take us longer than usual to answer your call.

Have you already booked a physical meeting?
If you have already booked a physical meeting to be held at your local branch in one of the affected municipalities, we will try to contact you to reschedule your meeting as an online meeting.

Please accept our apologies for any inconvenience this may cause, and thank you for your understanding.

26 October 2020: Requirement for face coverings and restricted access to physical customer meetings  

The Danish government has now extended its requirements regarding where it is mandatory to wear face coverings in public spaces. From Thursday 29 October 2020, it is a mandatory requirement for face coverings to be worn in indoor public spaces in Denmark – we are introducing the same requirements at Danske Bank.

The COVID-19 infection rate continues to increase, and this means that we need to take extra good care of our customers and ourselves for the period ahead. 

In order to minimise the risk of infection, customers will be required to wear a face covering when they are inside our branches and finance centres at the cashier’s desk, the reception and in waiting areas. 

Our employees will wear a face covering/visor when they move around in areas frequented by customers – though they will not do so if they are seated behind a protective screen or at their work desks. 

In conjunction with our introduction of a requirement to wear face coverings, we are also temporarily withdrawing the option of holding physical meetings, which means that it will only be possible to book online meetings with us. If there are special circumstances that make online meetings impossible for you, please call us on 70 123 456.

Book online meeting

Q&A