Coronavirus: 

Keep up to date here

At Danske Bank, taking care of our customers and our employees is important to us. On this site, you can keep up to date about the measures we have introduced to minimise the risk of spreading the coronavirus infection.


Latest updates

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Q&A

  • Is the Danske Bank still open?

    The majority of our employees are working from home, and this means that some of our branches are temporarily closed. These are branches that primarily offer only advisory services and have no cashier’s service.

    You can of course still contact your adviser by phone or through Danske Mobile Banking or Danske eBanking – and if you want to hold a meeting, you can book an online meeting (or arrange a phone meeting with your adviser).

    At our open branches, we are unfortunately only able to provide service in the most necessary of cases. Because of this, only a few customers at a time will be allowed access to the branch and we advise customers to use our ATMs or the Danske Mobile Banking app and Danske eBanking. 

    • Take care of yourself and those close to you – also when you visit our branches
    • Wash your hands regularly or use hand sanitiser
    • Cover your mouth and nose with your arm or sleeve – not your hand – when you cough or sneeze
    • Keep a safe distance between yourself and other customers and employees
    • Try to avoid physical contact such as shaking hands
    • Follow the recommendations of the Danish authorities at coronasmitte.dk.

    Which branches are open?
    Do you want to book a meeting?
    Have you booked a meeting?

  • Can you call us?

    Yes, you can still call us. Please be aware that because there is a reduced number of employees to answer you calls you can expect some waiting time. 

    Please show courtesy to other customers by calling only if you are unable to carry out your banking business via Danske Mobile Banking or Danske eBanking – or if the matter is urgent.

    If you require advisory services about buying a home, remortgaging or investing for example, we recommend that you contact us in writing.

    On weekdays between 6pm and 8am, we are able to help only with the most necessary of cases_

    • Blocking of Danske Mobile Banking and Danske eBanking
    • Blocking of NemID
    • Blocking of cards – remember that you can easily block your cards yourself via Danske Mobile Banking and Danske eBanking

    Do you want to book a meeting?

  • Have you booked a meeting?
    You can still receive advice on the most important matters, such as buying a home, remortgaging, getting a car loan, investing and pensions.

    If you already have a meeting scheduled at one of our branches, we will try to contact you before the meeting to offer you the option of having an online or telephone meeting instead.

    You are of course also welcome to contact us and change your meeting to an online meeting. Write to us via Danske Mobile Banking or Danske eBanking.
  • Can you still receive advisory services?
    Yes. You can still receive advice on the most important matters, such as buying a home, remortgaging, getting a car loan, investing and pensions.

    You can contact your adviser via Danske Mobile Banking, Danske eBanking or by phone. If you want to hold a meeting you can book an online meeting (or arrange a phone meeting with your adviser).

    Do you want to book a meeting?
    Have you booked a meeting?


  • Do you want to book a meeting?

    You can still receive advice on the most important matters, such as property, changing your loans, car loans, investments and pensions.

    You can contact your adviser via Danske Mobile Banking, Danske eBanking or by phone. If you want to hold a meeting you can book an online meeting (or arrange a phone meeting with your adviser)

    You can book an online meeting

    • via Danske Mobile Banking or Danske eBanking
    • at danskebank.dk

    Do you want to book a meeting?
    Have you booked a meeting?
    What is an online meeting?

  • What is an online meeting?
  • Which branches are open?
  • Is using cash good or bad?

    Coins and banknotes pass through the hands of many people every day. Because of this, we recommend that you minimise the use of cash – to protect yourself and others. Talk to your friends or family or call us if you need help to get started with MobilePay, Google Pay or Apple Pay. 

    If you need cash, use our ATMs instead of going to the cashier’s desk. The majority of ATMs allow you to withdraw and deposit money and to withdraw euros.

  • Stay alert to scams and fraud!

    Unfortunately, we have seen several examples of criminals using the current situation to gain access to NemID details, passwords and other personal information.
    Remember that you should NEVER give out NemID details, passwords or other personal information such as account numbers etc. If you realise that you have given out your personal information by, for example, entering it on a fraudulent website, it is important that you contact us immediately.

    If you are in any doubt as to whether an email or text message is legitimate or not, discuss it with friends or relatives – or investigate by checking with the sender via their official channels to find out if the email or text message is something they know about. 

  • How can you stay updated?

    At coronasmitte.dk you can read more about the coronavirus and about what you can do to prevent the spread of infection.

    This website will be updated when/if new guidelines are announced
    If the authorities announce new guidelines that affect Danske Bank, we will update this website.

    We suggest that you keep up to date by regularly checking this website. 

  • What should you do as an investor?
  • What does your travel insurance cover?

Latest updates

16 March 2020: Restricted access to our branches
From Monday 16 March, many of our employees will begin working from home. This will of course affect the level of service we are able to offer our customers over the coming period.

  • Some of our branches are temporarily closed. These are branches that primarily offer only advisory services and have no cashier’s service.
  • At our open branches, we are unfortunately only able to provide service in the most necessary of cases. Because of this, only a few customers at a time will be allowed access to the branch and we advise customers to use our ATMs or the Danske Mobile Banking app and Danske eBanking. 
  • When you call us, please be aware that we have fewer staff on duty to answer your calls, so you can expect some waiting time. Please show courtesy to other customers by calling only if you are unable to carry out your banking business via Danske Mobile Banking or Danske eBanking – or if the matter is urgent. On weekdays between 6pm and 8am, we are able to help only with the most necessary of cases.
  • You can of course still contact your adviser by phone or through Danske Mobile Banking or Danske eBanking – and if you want to hold a meeting, you can book an online meeting (or arrange a phone meeting with your adviser).