Coronavirus: 

Back to normal business – almost

 All of our branches and finance centres are now open. However, we are not yet quite back to normal. We still advise keeping a safe distance, and many of our staff continue to work from home. To find out what this means for you, here are some answers to any questions you may have.

Q&A

  • Are all branches and finance centres open?

    Yes – from Monday 18 May, all Danske Bank branches and finance centres are open again, so you can visit the bank as normal.

    We advise that you keep an appropriate distance from other customers and our staff members – and that you follow all other measures recommended by the authorities.

    If your banking needs can be managed using our mobile and online solutions or our ATMs, we recommend that you use these.

    If you would like to have a meeting, you can now book one at your branch or on line. Please note that your own personal adviser may still be working from home, so we may not be able to fulfil all requests for physical meetings at our branches. You can of course always book an online meeting.

    Would you like to book a meeting?

    What is an online meeting?

  • Can you call us?

    Yes – you can call us 24 hours a day 365 days a year. Please be aware that because there is a reduced number of employees to answer you calls you can expect some waiting time. 

    If you require advisory services about buying a home, remortgaging or investing, for example, we recommend that you contact us in writing via Danske Mobile Banking or Danske eBanking.

    Do you want to book a meeting?

  • Can you book a meeting to be held at one of our branches?

    Yes – you can book a meeting to be held at your branch or online using the link below.

    Please note that your own personal adviser may still be working from home, so we may not be able to fulfil all requests for physical meetings at our branches. You can of course always book an online meeting.

    Would you like to book a meeting?

  • What is an online meeting?
  • Can you exchange currency at Danske Bank?
    Yes – from Monday 18 May it is again possible for you to exchange currency at our branches. The same applies for currency orders made via Danske eBanking.
  • Is using cash good or bad?
    Coins and banknotes pass through the hands of many people every day. Because of this, we recommend that you minimise the use of cash – to protect yourself and others. Talk to your friends or family or call us if you need help to get started with MobilePay, Google Pay or Apple Pay. 

    If you need cash, please use our ATMs instead of going to the cashier’s desk. The majority of ATMs allow you to withdraw Danish kroner and euros – and some ATMs also allow you to deposit money.
  • Stay alert to scams and fraud!
    Unfortunately, we have seen several examples of criminals using the current situation to gain access to NemID details, passwords and other personal information.

    Remember that you should NEVER give out your NemID details, passwords or other personal information such as account numbers etc. If you realise that you have given out your personal information by, for example, entering it on a fraudulent website, it is important that you contact us immediately.

    If you are in any doubt as to whether an email or text message is legitimate or not, discuss it with friends or relatives – or investigate by checking with the sender via their official channels to find out if the email or text message is something they know about. 
  • What should you do as an investor?