Coronavirus: 

Help us break the chain of infection

The coronavirus situation is changing constantly – including at Danske Bank. Find answers to any questions you may have about how this affects you here.

24 November 2020: Back to normal in Northern Jutland

We have lifted staff restrictions and are back to normal at all our branches in Hjørring, Frederikshavn, Brønderslev and Thisted.

We ask everyone to continue to follow the guidelines issued by the authorities and help us break the chain of contagion.

06 November 2020 – All branches in northern Jutland now operating with essential staff only 

The Danish authorities have introduced a range of new measures to stop the spread of COVID-19 in northern Jutland. We are of course adhering to the new guidelines, and to help limit the risk of infection, all our branches in the municipalities of Hjørring, Frederikshavn, Brønderslev and Thisted will be staffed by essential employees only. 

This means that we are only able to provide help in emergency situations – for example, if you have no alternative means of withdrawing cash, or if you have an acute need to access your safe deposit box. 

At present, we are expecting to operate with these minimal staffing levels until 3 December 2020. Until then, we advise you to use our ATMs and our digital banking solutions.

Contact and advice
As always, you can contact your adviser via Danske Mobile Banking, Danske eBanking or by phone. The majority of employees are working from home, but we are of course ready to assist you.

If you need to contact us urgently, please telephone your branch.

Meetings
You can have a meeting with us online or over the telephone. 

Book your meeting via:

  • Danske Mobile Banking and Danske eBanking 
  • danskebank.dk/book-møde
  • In special cases, you can call +45 70 123 456, but please be aware that it may take us longer than usual to answer your call.

Have you already booked a physical meeting?
If you have already booked a physical meeting to be held at your local branch in one of the affected municipalities, we will try to contact you to reschedule your meeting as an online meeting.

Please accept our apologies for any inconvenience this may cause, and thank you for your understanding.

26 October 2020: Requirement for face coverings and restricted access to physical customer meetings  

The Danish government has now extended its requirements regarding where it is mandatory to wear face coverings in public spaces. From Thursday 29 October 2020, it is a mandatory requirement for face coverings to be worn in indoor public spaces in Denmark – we are introducing the same requirements at Danske Bank.

The COVID-19 infection rate continues to increase, and this means that we need to take extra good care of our customers and ourselves for the period ahead. 

In order to minimise the risk of infection, customers will be required to wear a face covering when they are inside our branches and finance centres at the cashier’s desk, the reception and in waiting areas. 

Our employees will wear a face covering/visor when they move around in areas frequented by customers – though they will not do so if they are seated behind a protective screen or at their work desks. 

In conjunction with our introduction of a requirement to wear face coverings, we are also temporarily withdrawing the option of holding physical meetings, which means that it will only be possible to book online meetings with us. If there are special circumstances that make online meetings impossible for you, please call us on 70 123 456.

Book online meeting

Q&A

  • Are all branches and finance centres open?

    We are following the recommendations of the Danish authorities, and our branches and finance centres will remain open as long as the local/regional coronavirus infection levels around Denmark permit.

    We will provide new updates under ‘Latest news’ here on danskebank.dk/coronavirus when there are any new developments regarding our branches.

    If you are able to carry out your banking activities using our online solutions or at our ATMs, we encourage you to do so.

    Whether or not you are able to access our advisory services or book meetings at our branches depends on the COVID-19 infection rates in Denmark at that specific time. 

    You can always get the latest information about your options for booking meetings here at danskebank.dk/coronavirus and at danskebank.dk/book-møde. 

    We will continue to work towards returning to normal business operations as soon as possible without compromising the health and safety of our customers and our employees. 

    When we do return to more normal business operations, please note that your usual adviser may continue to work from home, so we may not be able to meet all requests to hold a physical meeting at our branches. 

    You can of course always book an online meeting. 

    If there are special circumstances that mean you are unable to hold an online meeting, please telephone us on +45 70 123 456.

    What is an online meeting?

  • Can you call us?

    Yes – you can call us 24 hours a day 365 days a year. Please be aware that because there is a reduced number of employees to answer you calls you can expect some waiting time. 

    If you require advisory services about buying a home, remortgaging or investing, for example, we recommend that you contact us in writing via Danske Mobile Banking or Danske eBanking.

    Do you want to book a meeting?

  • Can you get advice and book meetings at our branches?

    Whether or not you are able to access our advisory services or book meetings at our branches depends on the COVID-19 infection rates in Denmark at that specific time. 

    You can always get the latest information about your options for booking meetings here at danskebank.dk/coronavirus and at danskebank.dk/book-møde. 
    We will continue to work towards returning to normal business operations as soon as possible without compromising the health and safety of our customers and our employees. 

    When we do return to more normal business operations, please note that your usual adviser may continue to work from home, so we may not be able to meet all requests to hold a physical meeting at our branches. 

    You can of course always book an online meeting. 

    If there are special circumstances that mean you are unable to hold an online meeting, please telephone us on +45 70 123 456.
    Book a meeting

  • What is an online meeting?
  • Can you exchange currency at Danske Bank?
    Yes – from Monday 18 May it is again possible for you to exchange currency at our branches. The same applies for currency orders made via Danske eBanking.
  • Is using cash good or bad?
    Coins and banknotes pass through the hands of many people every day. Because of this, we recommend that you minimise the use of cash – to protect yourself and others. Talk to your friends or family or call us if you need help to get started with MobilePay, Google Pay or Apple Pay. 

    If you need cash, please use our ATMs instead of going to the cashier’s desk. The majority of ATMs allow you to withdraw Danish kroner and euros – and some ATMs also allow you to deposit money.
  • Stay alert to scams and fraud!
    Unfortunately, we have seen several examples of criminals using the current situation to gain access to NemID details, passwords and other personal information.

    Remember that you should NEVER give out your NemID details, passwords or other personal information such as account numbers etc. If you realise that you have given out your personal information by, for example, entering it on a fraudulent website, it is important that you contact us immediately.

    If you are in any doubt as to whether an email or text message is legitimate or not, discuss it with friends or relatives – or investigate by checking with the sender via their official channels to find out if the email or text message is something they know about. 
  • What should you do as an investor?