Compensation for previously collected debt

31.08.22

Since we became aware of the errors in our debt collection systems, we have worked intensely to find a solution to the problems and compensate customers for any overcollection. Unfortunately, the scope and complexity of the case have increased considerably during the process, and we have now finalised our work to develop an accelerated solution that provides clarity for the vast majority of our debt collection customers. 

All customers who may be affected by the solution will receive a letter from us. 

You can report an additional loss

If you believe that your business, as a result of errors in your debt collection case, has suffered an additional loss or other loss in addition to the amount your business will be compensated, you can report this loss by filling in the form and sending it to us.     

All reports will be considered individually. 
We will contact you once we have looked into your report. 

You can read more and find answers to frequently asked questions here

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