Repayment of previously collected debt

Unfortunately, data errors in the system that handles the debt payable by customers of our debt collection department have caused some of these customers to pay too much on their debt. We sincerely apologise for this mistake, and we are now paying back the money that we have over-collected. Affected customers will also receive compensation for the period during which the money should have been at their disposal.

If your business is entitled to a repayment
We are currently reviewing all customer cases that may be affected by the errors. Because of this, it may take some time before we know if your business is entitled to a repayment. All customers who may be affected by the errors will receive a letter from us. If your business is affected and is entitled to a repayment of overpaid debt, this letter will inform you of the amount that will be repaid and will also explain how the money will be transferred to your business.

You can report additional loss
If you believe that your business has suffered an additional indirect loss or a loss in addition to the amount you will be repaid, you can report this loss by filling in the form and sending it to us. 

Anmeld tab   Report additional loss

When we have looked into your request, we will get back to you as soon as possible.

FAQ

  • Why are you contacting my business?
    We are contacting your business because we have detected errors in the system that handles the debt payable by customers of our debt collection department. This unfortunately means that in some cases we have collected more debt than we were entitled to.
  • What are these errors?
    In 2004, we introduced a new IT system to process debt collection cases. This resulted in data errors that unfortunately caused us in some cases to collect debt that was time-barred (out of date) or to collect a larger amount than the individual customers owed us.
  • How is the compensation amount calculated?
    If your business is entitled to a repayment, the compensation amount has been calculated for the period during which time the money should have been at your business’ disposal until the day you receive repayment from us. We have calculated this compensation on the basis of the official lending rate set by the Danish central bank plus the statutory margin (which was 7-8% for the period in question).
  • Will my business have to pay tax on the amount received? 
    We are currently in dialogue with the Danish tax authorities to determine whether the repayment and the compensation are fully or partially taxable. We will notify your business of this as soon as we have received clarification.
  • When will my business receive the repayment?
    We will pay the money back as soon as possible. The letter that we send provides more information about when we will transfer the money to your business.

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