Repayment of previously collected debt
Unfortunately, data errors in the system that handles the debt payable by customers of our debt collection department have caused some of these customers to pay too much on their debt. We sincerely apologise for this mistake, and we are now paying back the money that we have over-collected. Affected customers will also receive compensation for the period during which the money should have been at their disposal.
If your business is entitled to a repayment
We are currently reviewing all customer cases that may be affected by the errors. Because of this, it may take some time before we know if your business is entitled to a repayment. All customers who may be affected by the errors will receive a letter from us. If your business is affected and is entitled to a repayment of overpaid debt, this letter will inform you of the amount that will be repaid and will also explain how the money will be transferred to your business.
You can report additional loss
If you believe that your business has suffered an additional indirect loss or a loss in addition to the amount you will be repaid, you can report this loss by filling in the form and sending it to us.
When we have looked into your request, we will get back to you as soon as possible.