Compensation for previously collected debt
Unfortunately, data errors in the IT system that handles the debt payable by customers of Danske Bank’s and therefore also Realkredit Danmark’s debt collection department have caused some of these debt collection customers to pay too much on part of their debt for a number of years. We sincerely apologise for this.
You will receive a status report on your debt collection case
All customers who may be affected by the case will receive a letter from us informing them of the status of their case. If you have paid too much, you will get your money back plus time compensation for the period during which the money should have been at your disposal. The letter will explain how much you will be compensated and how the money will be transferred to you.
You can report an additional loss
If you believe that you, as a result of errors in your debt collection case, have suffered an additional loss or other loss in addition to the amount you will be compensated, you can report this loss by filling in the form and sending it to us.
All reports will be considered individually.
We will contact you once we have looked into your report.