Compensation for previously collected debt
We have now reviewed all customer cases in our debt collection systems for the original root causes of the data errors that may unfortunately have caused us to overcollect customers. During our investigation of the original data errors, we have unfortunately become aware of a number of potential additional issues that we are still investigating. So if your case is affected, you may receive several letters from us in this connection.
You will receive a status report on your debt collection case
All customers who may be affected by the case will receive a letter from us informing them of the status of their case. If you have paid too much, you will get your money back plus time compensation for the period during which the money should have been at your disposal. The letter will explain how much you will be compensated and how the money will be transferred to you.
If you believe that you, as a result of errors in your debt collection case, have suffered an additional loss or other loss in addition to the amount you will be compensated, you can report this loss by filling in the form and sending it to us.
We will contact you once we have looked into your report.
You can read more and find answers to frequently asked questions here